XTN-AC13816 | ENGINEER ITSM (SERVICENOW)

The Engineer ITSM will be responsible for the development, implementation, and maintenance of ServiceNow applications and solutions. This role requires a proactive individual with strong technical skills and the ability to work collaboratively with cross-functional teams.

Requirements

• Implementation and fulfillment of all regulatory, health and safety requirements
• Implementation and fulfillment of all company policies and procedures
• Design, develop, and implement ServiceNow applications and modules to meet business requirements
• Integrate ServiceNow with other IT systems and applications using REST/SOAP APIs
• Manage and maintain the ServiceNow Configuration Management Database (CMDB)
• Create and maintain custom workflows, business rules, client scripts, and UI policies
• Provide technical support and training to end-users and stakeholders
• Monitor system performance and troubleshoot issues to ensure optimal functionality
• Maintain comprehensive documentation of configurations, customizations, and processes
• Maintain close interactions with global Information Technology team members
• Adhere to architecture standards
• Provide training opportunities to build the skills of IT employees and ensure their ongoing ability to provide effective global support
• Seek opportunities to utilize technology to improve operations, increase productivity, ensure accuracy and reduce costs
• Represents the Global IT internally and to external customers and peers
• Identifying and acting on opportunities to improve service quality
• High focus on customer service and user satisfaction
• In charge of administrative processes and travel management
• Creation of documentation, user guides and presentations
• Implementation and compliance with the Quality Management requirements
• Implementation and fulfillment of the safety manual's requirements
• Implementation and fulfillment of the personnel handbook's requirements
• Implementation and fulfillment of the regulatory requirements

Benefits

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves