.svg)
KMC Solutions Inc
XTN-F674798 | GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)
Global Service Desk Analyst (Mandarin) at KMC Solutions, Muntinlupa. ServiceNow ticketing expertise required. 1-2 yrs experience, bilingual, troubleshooting skills. HMO, learning opportunities, above-standard leave.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team.
Requirements
- 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
- Proficiency in Mandarin and English (both oral and written)
- Strong technical proficiency with proven troubleshooting skills
- Knowledge of ticketing systems (e.g., ServiceNow)
- Excellent customer service and communication skills
- Ability to work effectively in a team-oriented environment
- Experience in training, mentoring, and knowledge sharing
- Strong documentation skills and attention to detail
- Willingness to work onsite
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Requirements Summary
1-2 years of experience, Mandarin and English proficiency, strong technical skills
