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Experian
2nd Line Technical Application Support Analyst UK&I
Join Experian as a 2nd Line Technical Application Support Analyst in Sofia. Leverage your ServiceNow skills to resolve incidents and enhance client support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 28, 2025
Experian is seeking a 2nd Line Technical Application Support Analyst for the Service Operations Manager team. This role involves providing advanced support for clients, regional teams, and global departments, investigating issues, identifying root causes, and proposing solutions. The analyst will also be responsible for ensuring incident resolution meets client needs and following development and testing guidelines. They will also manage release effectiveness.
Requirements
- 3+ years of experience in application/customer support
- Fluency in English, both written and verbal
- Excellent communication skills
- Creative and inquisitive mind
- Logical approach to incident resolution
- Understanding of ITIL terminology
- Experience with ServiceNow
Benefits
- Life insurance
- Food vouchers
- Health insurance for you and a family member
- Flexibility allowance
- Sick leave allowance
- Corporate discounts
- Multiport card
- Sharesave plan
- Employee assistance program
- Birthday gift
Requirements Summary
3+ years in support. Fluent English. Excellent communication. Understand ITIL and ServiceNow
