Product Support Engineer

Workato is seeking a Product Support Engineer for Integration to join a 24x7 support team. The role focuses on providing excellent customer support, resolving issues, identifying improvements, and contributing to the team's success. They prioritize a culture of trust, flexibility, and innovative problem-solving.

Requirements

• Degree in Computer Engineering, Computer Science, or Information Technology
• Minimum of 3 years of professional experience in Saas/iPaaS company providing exceptional Enterprise level Customer Support
• Advanced knowledge of integration/automation and AI technologies
• Advanced knowledge of business applications (e.g. Salesforce, Google Suites, NetSuite, ServiceNow, QuickBooks, QuickBase, Hubspot, Jira, Xero, Marketo)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication and interpersonal skills
• Excellent organization and time management skills
• Ability to work independently and escalate issues appropriately
• Excellent client management and customer focus
• Passion for automation, coaching, and customer success
• Growth mindset and entrepreneurial drive
• Willingness to work full-time and flexible schedule

Benefits

• Competitive salary
• Comprehensive benefits package
• Dynamic and flexible work environment
• Opportunity for professional development