3rd Line Support Engineer (Hockley)

We’re recruiting for a 3rd Line Support Engineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems that cannot be resolved by the 2nd line team.

Requirements

• Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN)
• Experience with databases (SQL Server, MySQL, Oracle)
• Familiarity with virtualization technologies (VMware, Hyper-V)
• Experience with security protocols, firewalls, and data encryption
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti)
• Familiarity with remote management tools and diagnostic software
• Experience of working for a Managed Service Provider or similar environment
• 5+ years’ experience of working in a technical support/systems admin role and working with IT helpdesk software

Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits