Serco Plc

ServiceNow Developer

Join Serco Plc as a ServiceNow Developer in Solihull. Leverage your ServiceNow skills (ITSM, HR, CSM) to enhance user experiences. Flexible work, growth opportunities, and benefits await!

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Entry Level
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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Customer Service Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
April 29, 2025

We are seeking a driven ServiceNow Developer to play a pivotal role in shaping the future of ServiceNow in Serco. You’ll be joining at an exciting time as we grow our in-house team, expand our use of ServiceNow across the business, and transform users’ ways of working.

Requirements

  • Ability to think critically and proactively to challenge solutions and existing processes
  • Strong interpersonal skills to positively engage others in new ways of thinking and collaboratively problem-solve
  • A passion for user-focused improvement and ServiceNow
  • Certified System Administrator Certification
  • Proven experience with ServiceNow modules such as ITSM, HR, CSM, CMDB preferable
  • Understanding of technical best practice
  • Familiarity with Agile development
  • Experience of ITIL teams and processes

Benefits

  • Flexible working considered
  • Pension – 6%
  • A company passionate about diversity and inclusion
  • Growth and development opportunities – Serco will support with a range of qualifications
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Up to 25 days annual leave plus bank holidays, with the option to purchase more
  • Life assurance

Requirements Summary

Certified System Administrator Certification, 2+ years experience with ServiceNow modules