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ServiceNow
AI Business Product Manager
Join ServiceNow in Orlando as an AI Business Product Manager. Leverage ServiceNow skills to analyze customer data, enhance AI performance, and drive product strategy. 5+ years experience required.
The Mothership
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
ServiceNow is seeking an AI Business Product Manager to join their Customer Support and Services (CSS) Business Product Management team. This role involves analyzing data related to customer service interaction, AI performance, and user behavior to drive improvements in AI response quality. The ideal candidate is curious, analytical, and comfortable working with data to inform product strategy.
Requirements
- Analyze data related to customer service interaction, AI performance, user behavior, and product usage.
- Translate analytical findings into product requirements and business recommendations.
- Collaborate with product managers and engineering teams.
- Support development and measurement of KPIs.
- Identify patterns, anomalies, and areas of opportunity.
Requirements Summary
5+ years in business/product analyst role, Bachelor's degree in related field. Proficiency in SQL & Python/R is a plus. Strong analytical, communication, & documentation skills
