Analyst I, IT Service Desk

The Analyst I, IT Service Desk provides first-level technical support via various channels for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems.

Requirements

• Bachelor’s Degree
• 3+ years of experience in IT support or help desk environments
• Experience in IT troubleshooting (hardware, software, networking, mobile devices)
• Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar)
• Strong communication skills, critical thinking, and customer-focused problem-solving
• Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools
• ITIL Foundation certification (preferred) and experience following ITIL best practices
• Ability to work independently and collaboratively in a global IT support team
• Flexible shift rotations to maintain 24x7x365 service coverage

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global IT support team
• Professional growth and development opportunities
• Recognition and rewards for outstanding performance
• Comprehensive health insurance and wellness programs
• Employee assistance programs
• Paid time off and holidays
• 401(k) or pension plan
• Education assistance and tuition reimbursement