Application Support Analyst (M365)

Sword is seeking an Application Support Analyst to deliver high-quality support across a variety of business-critical applications. The role involves troubleshooting, resolving incidents, and maintaining applications integrated with Microsoft 365 and other Microsoft services. A key component is supporting customers using low-code/no-code solutions, and contributing to knowledge base documentation.

Requirements

• Familiarity with Power Apps, Power Platform, SharePoint, and Teams.
• Experience supporting enterprise or departmental applications.
• Solid understanding of ITIL principles and service management processes.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills.
• Experience with SQL, SQL Developer, and SQL Server Management Studio.

Benefits

• Competitive Salary
• Personalised Career Development
• Flexible working
• A Fantastic Benefits Package
• Pension Scheme
• Access to private health, well-being and insurance schemes
• Employee assistance programme
• Discounted cash plan