Application Support Engineer

Application Support Engineer providing delivery support to meet business needs, communicating with stakeholders, and ensuring stability of supported IT applications.

Requirements

• Provide, improve, and enhance stability of supported IT application
• Monitor Application service level compliance
• Ensure that tickets are formally closed
• Adhere to compliance policies and enforce operation procedure
• Drive for operational excellence of business-as-usual processes
• Provide regular and accurate reports to stakeholders
• Prepare achievable/improvement plans and track activities schedule
• Participate in the planning and coordination of Change Requests and Fixes to production
• Identifying, assessing and managing risks to the success of business-as-usual processes
• Liaise with the various local and international support groups for Incident and Request Tasks escalation
• Act as incident manager and communicate outages to respective stake holders and management
• Develop/enhance appropriate processes and procedures
• Analyze the reoccurring Incidents and Requests and proposed the permanent solution/best practices
• Maintain the ServiceNow ticketing system, Service Catalogue guidelines and procedure documentation