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Crypto.com
Application Support Engineer
Join Crypto.com as an Application Support Engineer. Leverage ServiceNow skills to ensure uptime, support users, and enhance fintech systems. Benefits include competitive salary, medical coverage, and flexible work options.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
March 20, 2025
We are seeking an Application Support Engineer to ensure maximum uptime for multiple production systems and provide L1/L2 application production support to users.
Requirements
- Very strong sense of self-discipline, responsibility and integrity.
- A strong interest in working in crypto technology and financial environments.
- Min 3-5 years of experience in application support with fintech background
- Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
- Support experience in applications on Linux environment and cloud computing
- Knowledge in basic linux commands
- Experience in any code/scripting languages
- Proficient in SQL Database queries and relational database concepts
- Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
- Good knowledge in formal and practical production support model
- Experience with ITSM platforms like Jira, ServiceNow, etc.
- Excellent problem solving skill with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Excellent time management ability and self organised and motivated.
- Good understanding of the ITIL V3/4 framework is highly preferred
- Understanding of AWS / Kubernetes is a plus
- Knowledge of Redis and log queries is a plus
- Experience in automations / AI would be an advantage
- Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
- Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
Requirements Summary
3-5 years of application support experience, strong team player, knowledge of Linux, SQL, and ITSM platforms
