Applications Analyst

We are seeking an Applications Analyst to join our Construction Services team in Edmonton, AB. The successful candidate will provide tier 2 customer service, address inquiries, and coordinate with relevant teams to maintain a positive employee experience.

Requirements

• Respond to escalated inquiries via phone, ServiceNow cases, and chat, resolving issues through basic research using core management systems, operational manuals, or collaboration with members of the Construction Services team
• Provide training, troubleshooting, and system setup assistance, while supporting ongoing maintenance and analysis of system performance, user issues, and process inefficiencies to identify areas for improvement
• Serve as a key resource for resolving system-related issues in Construction Services applications
• Identify and report unexpected data or system behaviors, as well as recurring questions from employees or project teams, to the Supervisor
• Contribute to continuous improvement initiatives by partnering with the Supervisor and cross-functional teams to address recurring issues and enhance the employee experience
• Collaborate closely with Business Employee Services teams to ensure timely issue resolution and to support service quality enhancements
• Develop and maintain strong working relationships with Business Employee Services and Finance Operations teams to foster effective communication, collaboration, and problem resolution
• Ensure smooth and consistent issue resolution across multiple ServiceNow instances and other platforms where inquiries may originate
• Act as a liaison between internal teams to ensure accurate and timely responses to all system-related inquiries

Benefits

• Competitive total rewards package
• Compensation and benefits that support physical, mental, and financial wellbeing
• Exciting, challenging work with opportunities to develop skills and knowledge