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Datacom
Applications Packager
Join Datacom in Melbourne as an Applications Packager. Leverage ServiceNow skills, ITIL processes, and enjoy flexible hours and professional development.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
Datacom is seeking an Applications Packager to join their team, providing crucial packaging and repackaging services to a large customer. The role involves collaborating with Operational staff, adhering to ITIL processes, and ensuring excellent customer satisfaction. This is a hybrid position requiring an Australian Citizenship and a baseline clearance to work within the company.
Requirements
- Software packaging and repackaging
- BAU tickets and project requests
- Customer satisfaction focus
- Troubleshooting and communication skills
- Problem-solving and prioritization skills
- Knowledge of ITIL processes (e.g., ServiceNow, etc.)
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexible hours
- Professional development courses
Requirements Summary
5+ years in IT, 3+ in Application Packaging. Windows 10/11, MacOS. Excellent customer service skills and ITIL knowledge
