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Citi
Applications Support Analyst 2 - C10 - HEREDIA
Join Citi as an Applications Support Analyst 2 in Heredia. Leverage ServiceNow skills for incident management and support proprietary technologies.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 4, 2025
The Applications Support team is seeking a highly motivated IT professional to provide front line support for Citi's proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management, and being passionate about taking part in initiatives to improve the production platform.
Requirements
- 2-4 years of experience in System Analysis, applications support roles.
- Knowledge or working experience with Unix or Linux environment.
- Knowledge of ETL jobs.
- Knowledge or working experience on relational databases - Oracle, Microsoft SQL.
- Experience in Incident, Problem Management: Incident tracking & reporting.
- Managing ticketed query system.
- ServiceNow knowledge is a plus (ITIL).
Benefits
- Equal opportunities employer
- Reasonable accommodation for people with disabilities
Requirements Summary
2-4 years of experience in System Analysis, applications support roles; Knowledge of ETL jobs and relational databases (Oracle, Microsoft SQL); Experience in Incident, Problem Management: Incident tracking & reporting
