Senior Technical Support Engineer - ECM

ServiceNow is seeking a Senior Technical Support Engineer - ECM to provide technical guidance to customers and resolve critical issues. The successful candidate will be committed to delivering amazing customer support experiences, using skills such as building trust, empathy, and excellent communication. The role involves troubleshooting technical issues, using diagnostic tools, and collaborating with other teams to resolve complex cases.

Requirements

• 4+ years of customer-facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proficiency in Portuguese, English, and Spanish, including fluent abilities in reading, writing, and speaking
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service

Benefits

• We strive to create an accessible and inclusive experience for all candidates
• Export Control Regulations - all employment is contingent upon ServiceNow obtaining any export control approval from government authorities
• Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law