Architect 5

As an Architect 5 at Comcast, you will be responsible for managing, gathering, and processing information related to overall solution architecture, data architecture, BSS/OSS architecture, and identity management. You will lead and deliver solution engineering, project coordination, business requirements analysis, requirement specification, and project documentation. The job requires 10+ years of experience in IT, specifically in ServiceNow, and a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
• Proven experience as a ServiceNow Developer or Architect
• Demonstrated success in leading the design and implementation of ITSM automation solutions, including AiOps and Event Management platforms
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are essential
• Additional certifications such as Certified Application Developer (CAD) or Certified System Architect (CSA) are highly desirable
• Strong understanding of ServiceNow architecture, modules, workflows, forms, and integrations
• Proven ability to provide technical leadership, guidance, and mentorship to development teams
• Experience defining and managing automation projects with a focus on strategic goals
• Excellent collaboration skills with a track record of working effectively with cross-functional teams, IT leaders, and stakeholders
• Strong verbal and written communication skills to convey technical concepts to both technical and non-technical audiences
• Strong analytical and problem-solving skills to design effective ServiceNow solutions
• Ability to troubleshoot and resolve complex technical issues
• Proven ability to create and maintain comprehensive technical documentation, including design specifications, configuration, and deployment guides
• Demonstrated commitment to staying updated on ServiceNow trends, features, and best practices
• Willingness to explore and incorporate new technologies into existing solutions
• Experience in constantly seeking improvements in processes to enhance software delivery and operational efficiency
• Track record of growing and managing diverse technical teams
• Proven ability to support, coach, and develop high-performing engineers through regular 1:1s and continuous feedback
• Demonstrated commitment to mentoring individuals to embrace diversity and contribute to building an inclusive and flexible workplace
• Confirmed ability to be flexible and agile, both independently and in a team
• Relevant SAP technical certification a plus
• Worked in a Global environment at a Team Lead level and demonstrated growth and achievement
• Practical Knowledge of Code Performance Rules and Guidelines for SAP HANA
• Demonstrate excellent verbal and written communication skills
• Possess interpersonal skills to engage and collaborate in a team environment

Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Opportunities for growth and development
• Diverse and inclusive work environment
• Competitive salary and benefits