ServiceNow

Area VP, Delivery Excellence

Area VP Delivery Excellence at ServiceNow, Singapore. Lead 250+ technical teams across APAC, driving enterprise implementations & AI transformation. 15+ yrs required. Competitive benefits.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 24, 2025

We're in growth mode across the APAC region—and looking for a seasoned, strategic, and high-impact Delivery Excellence Leader to drive our Technical CoE across the region. This role isn't just about growth—it's about AI and Business transformation.

Requirements

  • 15+ years of experience leading large, complex technical delivery or professional services organizations in a $1B+ enterprise software or cloud company.
  • Demonstrated success building and leading 250+ person high performing organizations across delivery, support, and partner ecosystems.
  • Deep technical proficiency with a track record of successfully executing enterprise-scale implementations or transformations.
  • Client-first orientation with strong executive relationships and a trusted presence in front of C-level customers.
  • Expertise in managing key business metrics — utilization, revenue, and delivered margin — while maintaining quality and customer satisfaction.
  • Experience managing large-scale, high-visibility escalations and driving resolution in multi-stakeholder environments.
  • Proven success in integrating and governing partner delivery to expand capacity while maintaining technical excellence.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • 401k matching
  • Generous parental leave
  • Tuition reimbursement
  • Relocation assistance

Requirements Summary

15+ years of experience leading large, complex technical delivery or professional services organizations in a $1B+ enterprise software or cloud company