Asset Manager

ActioNet is seeking an Asset Manager to provide on-site support to address IT issues in Washington, DC. The role involves resolving hardware and software issues, maintaining IT infrastructure, and supporting office moves. The team supports the Federal Government and Department of Defense, focusing on efficiency and resolution rates.

Requirements

• Ability to handle a high percentage of first-call resolutions.
• Proficiency in managing tickets and documenting incidents in ServiceNow.
• Experience troubleshooting hardware and software issues, including imaging and deploying desktops/laptops.
• Knowledge of printer configuration, networking, and equipment integration.
• Strong organizational skills for maintaining accurate inventory and managing IT assets.
• Effective communication skills for coordinating with team members and supporting office relocations.
• Familiarity with IT infrastructure and processes.
• CompTia Sec+ or Role Based certification for DoD 8140.
• ActioNet CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 9001, HDI certification

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays
• Paid Time Off (PTO)
• Disability Insurance