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Prudential plc
Assistant Director – Process Excellence & Solution Enablement
Assistant Director – Process Excellence & Solution Enablement at Prudential plc, Kuala Lumpur. Lead HR process optimization, ServiceNow deployment, and solution enablement. Requires 10+ yrs BPI experience, PMP/PRINCE2, PROSCI certification, ServiceNow proficiency.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
Prudential seeks an Assistant Director – Process Excellence & Solution Enablement to lead solution enablement and drive the adoption of key HR initiatives. The role involves developing and implementing process excellence initiatives, establishing best practices for HR process frameworks, and leading HR solution deployment projects.
Requirements
- At least 10+ years of experience in business process improvement or process optimization roles
- Strong background in process improvement methodologies (Lean, Six Sigma, TOC, BPM)
- Proven experience in leading complex projects and business process optimization
- Certification in project management (PMP, PRINCE2) and change management frameworks (PROSCI)
- Proficiency in Service Delivery Platforms and data analytics tools (ServiceNow, Visio)
- Excellent communication, stakeholder management, and leadership skills
Requirements Summary
10+ years of experience in business process improvement or process optimization, certification in project management and change management frameworks, and proficiency in Service Delivery Platforms and data analytics tools
