.svg)
FWD Insurance
Assistant Manager, IT Change Management
Join FWD Insurance as an Assistant Manager, IT Change Management in KL Eco City. Leverage ServiceNow skills to lead Change Management and drive team success.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 23, 2025
We are seeking an Assistant Manager, IT Change Management to handle and manage Change Management, as well as being the point of contact for Service Request development inquiry and demand. The successful candidate will provide guidance to team members and ensure all team members are able to perform tasks related to Service Request and Change Management.
Requirements
- Minimum 8 years’ experience in IT Service Management
- 4 years’ experience in managing Change Management team
- Degree from Information Technology or equivalent discipline
- ITIL v3 Foundation certification
- Experience with SaaS ITSM Suite of tools such as ServiceNow, Remedy and Remedyforce
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
Requirements Summary
Minimum 8 years’ experience in IT Service Management, 4 years’ experience in managing Change Management team, ITIL v3 Foundation certification and experience with SaaS ITSM Suite of tools
