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ServiceNow
Associate Customer Success Manager
Associate Customer Success Manager at ServiceNow, Hong Kong Island. Manage commercial/enterprise accounts, ensure product health & upgrades, drive customer success with ServiceNow Impact Guided platform expertise.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 27, 2025
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. As an Associate Customer Success Manager, you will serve as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product. Your responsibilities will include overseeing a large portfolio of commercial and enterprise accounts, ensuring customers are technically healthy and on the most recent version of our product, and promoting ServiceNow customer success stories and processes.
Requirements
- Thai/Cantonese speaking proficiency
- 3+ years of related work experience in Customer Success, Project Management, Business Admin, and/or SaaS
- Ability to take full ownership of customer portfolio and make key decisions to drive effective customer outcomes
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional development and growth
Requirements Summary
3+ years of related work experience, Thai/Cantonese speaking proficiency, and ability to take full ownership of customer portfolio
