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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Montreal. Leverage ServiceNow skills to drive customer satisfaction and retention. 3+ years experience required. Competitive salary and benefits.
The Mothership
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
ServiceNow is seeking an Associate Customer Success Manager (CSM) to focus on Impact features and benefits. This role involves driving customer interactions, ensuring successful implementations, and fostering customer satisfaction and retention. The CSM will oversee the Customer Impact Plan, analyze adoption metrics, and collaborate with cross-functional teams to provide best-in-class customer success experiences.
Requirements
- 3+ years of experience in customer-facing customer success, account management, strategic consulting, technical support, or project management.
- Strong leadership, prioritization, and communication skills.
- Ability to leverage data and analytics to make informed decisions.
- FRENCH language proficiency.
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
3+ years experience in customer success, management, or related field. Strong leadership & communication skills are needed. Fluent in French. ServiceNow experience a plus
