Associate Customer Success Manager (Thai Language Proficiency)

ServiceNow is seeking an Associate Customer Success Manager specializing in Thai language proficiency to support customers purchasing ServiceNow Impact Guided, a value acceleration product. The role involves orchestrating customer engagements, driving platform optimization, and building customer success plans. ServiceNow offers innovative AI-enhanced technology to over 8,000 customers and seeks to make the world work better for everyone.

Requirements

• The ability to effectively communicate and collaborate with stakeholders who speak only Thai.
• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
• Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
• Ability to drive effective and influential conversations with various stakeholders and leadership levels.
• Ability to facilitate discussions and navigate customers' objections.
• Ability to leverage data and analytics to make informed decisions and provide recommendations.
• Committed to continuous learning, ongoing professional development, and staying abreast of industry trends.

Benefits

• Competitive salary
• Opportunities for professional development
• Collaborative work environment