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Apple
PAC Retail Online Production Support Analyst
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
This role involves providing production support, coordinating IS&T functions and business recovery efforts. The position requires proactive problem identification, data analysis, and building strong relationships with business partners and technical teams. A focus on proactive issue identification and operational improvements are key responsibilities.
Requirements
- 3+ years of experience providing production support for internal or partner teams.
- Demonstrated ability to communicate with and influence at all levels of an organization.
- Ability to occasionally work weekends and holidays to provide critical support coverage.
- Familiarity with SAP modules (e.g., S/4HANA, ECC) is a plus.
- Familiarity with AI/ML concepts is a plus.
- Hands-on experience with ServiceNow or similar ticketing system is needed.
Requirements Summary
3+ years production support experience; strong communication and influence skills; willingness to work weekends and holidays
