AWS Product Support Specialist/Billing Specialist

DoiT is seeking a Remote Senior Product Support Specialist/Billing Specialist to join their client services team. The role involves providing world-class SaaS application support for AWS, analyzing billing inquiries, managing issues, and escalating them to the appropriate teams. This position is ideal for self-motivated individuals with a technical background and a customer-facing experience.

Requirements

• 3+ years in a technical support role or similar in a B2B SaaS environment
• 2+ years with Amazon Web Services (AWS) billing experience
• AWS Billing tools (Cost Explorer, Savings Plan, Reserved Utilization reports, etc...)
• Deep understanding of AWS Billing concepts (discounts, services, etc.)
• Experience creating and enhancing documentation for the Product Support organization
• Some knowledge with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Analytical and problem-solving skills

Benefits

• Remote work environment
• Flexible schedule
• Professional development opportunities