B2B Technical Helpdesk - Portugese - Penang

This B2B Technical Helpdesk position focuses on providing first-line support to business clients, partners, and retail teams. The role involves troubleshooting technical issues with devices, apps, and a high-volume ticket environment. The ideal candidate will be customer-oriented, proficient in Portuguese, and comfortable with multitasking.

Requirements

• Bachelor’s Degree or higher
• Native-level proficiency in Portugese
• Advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow)
• Customer-oriented with strong problem-solving and analytical skills
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office