B2B Technical Helpdesk - Portugese - Penang

This B2B Technical Support position at a Malaysian company involves providing first-line support to business clients and retail teams. The role requires a customer-oriented individual with strong problem-solving skills and proficiency in troubleshooting issues related to devices and apps. Candidates should be comfortable working in a high-volume ticket environment.

Requirements

• Bachelor’s Degree or higher
• Native-level proficiency in Portugese, advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support
• Ability to multitask and manage time effectively
• Experience using CRM or ticketing tools
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office