Business Analyst

We’re looking for a proactive, analytical problem solver who thrives at the intersection of quality and data. The Business Analyst (Quality & Data Analytics) strengthens service performance across multiple programs and corporate initiatives by validating processes, reviewing workflows, coordinating testing activities, and ensuring accuracy and consistency in service delivery.

Requirements

• Strong analytical thinking with the ability to spot patterns, anomalies, and root causes
• Clear and concise communicator across technical and non-technical audiences
• High attention to detail in quality checks, documentation, and data outputs
• Skilled in interpreting data and turning insights into actionable recommendations
• Organized and reliable with strong time management and follow-through
• Proactive problem solver who anticipates issues and drives continuous improvement
• Collaborative team player comfortable working with QA, data, and leadership groups
• Adaptable and resourceful when juggling shifting priorities or new technologies
• Strong commitment to accuracy, consistency, and service quality
• Curious mindset with a drive to experiment, learn, and refine processes

Benefits

• Medical, Dental and Vision Coverage
• 401(k) Matching
• PTO