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Computacenter
Business Analyst
Business Analyst at Computacenter, Bengaluru. Optimize IT processes using BPMN, Lean methodologies, and automation tools. 7-10 yrs exp required. Drive digital transformation & operational efficiency.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We are seeking a Business Analyst with strong expertise in process management, process improvement, and operational change within an IT services environment. This role will be central to enhancing how we deliver technology and business services by optimizing workflows, improving operational efficiency, and supporting digital transformation initiatives.
Requirements
- 7-10 years' experience as a Business Analyst or Process Analyst
- Proven ability to design, document, and improve IT and operational processes using BPMN
- Solid understanding of Lean processes, service delivery models, and process hierarchies
- Experience leading continuous improvement or Lean/Six Sigma initiatives in an IT or service delivery context
- Strong stakeholder management and communication skills across technical and business audiences
- Familiarity with automation tools, service management platforms, or process orchestration technologies
Benefits
- Friendly, open working environment
- Shared value of teamwork and performance
Requirements Summary
7-10 years of experience, BPMN process design, Lean processes understanding, continuous improvement experience, stakeholder management, automation tools familiarity
