C004288 ServiceNow Analyst (NS) - THU 10 Jul

The ServiceNow Analyst will provide 1st line support to project and service delivery managers, ensuring smooth operation and successful completion of projects. The role will also involve monitoring ServiceNow related Incidents, supervising project/service creation workflow stages, and maintaining a knowledge base with up-to-date information on how to optimally use ServiceNow.

Requirements

• NATO SECRET security clearance
• Higher vocational Training in a relevant discipline with 5 years post related experience or secondary educational qualification with 3 years post related experience
• Formal certification in a recognised methodology for project management techniques e.g. PRINCE2 or PMI
• Formal certification in the ServiceNow SPM module
• Thorough knowledge of the Service Now SPM module from a functional perspective
• Sound knowledge and experience with project management methodologies e.g. PRINCE2 or PMI
• Sound knowledge and experience in the use of Microsoft office applications
• Experience developing and putting in place new processes and procedures
• Experience in roles requiring excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff
• Familiar with principles of accounting and finance
• Excellent command of spoken and written English
• Experience in roles requiring taking initiative and a flexible approach allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment;
• Experience in roles requiring excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff

Benefits

• Experience in ITIL
• Experience in maintaining web pages
• Experience in JIRA software
• Familiarity with ERPs (such as Oracle or SAP) and/or experience of Enterprise System Implementation and or Business Analysis, or IT Requirement Analysis
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)