Call Center Service Representative 4 (SCA)

The Service Desk Application Support Lead (SCA) role is a crucial part of ensuring Application Support Tier 1 staff is equipped to resolve technical issues and support the Application Support Systems. This involves primary support, troubleshooting, training, escalation, and knowledge sharing. The SCA maintains up-to-date knowledge, identifies training needs, and supports senior staff in complex situations. The role requires US Citizenship and a Department of Defense security clearance (ADP II Public Trust).

Requirements

• High School education or equivalent
• 2+ years of experience in ServiceNow or similar support platform
• U.S. Citizenship
• Minimum 6 months of Tier 1 HA Global Service Center experience
• Knowledge of Service Desk support methodology
• Ability to obtain Department of Defense security clearance (ADP II Public Trust)