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Peraton
CCaaS Architect
Join Peraton as a CCaaS Architect in Washington, DC. Lead teams in transitioning to CCaaS, leveraging ServiceNow for incident resolution. Salary: $104K-$166K.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 28, 2025
The CCaaS Architect will work with various teams to transition to the CCaaS platform, requiring experience with Genesys Cloud CX and PureConnect Contact Center solutions, as well as leadership and customer service skills.
Requirements
- Ability to lead and motivate a team
- Detail Oriented
- Provide high-level customer service
- Resolves incidents and requests in a timely manner using ServiceNow
- Communicate with customers effectively
- Work with system and application owners to remediate recurring issues
- Identify and mitigate risks through incident analysis associated with Genesys Cloud service delivery, ensuring business continuity
- Prior Genesys Cloud CX and Genesys PureConnect Experience
- Experience with ServiceNow, Jira and Confluence systems
- Broad knowledge of networking and Cloud based environments
- Strong knowledge on SIP, SBC’s, Circuits, IPSEC, WebRTC
Benefits
- Target Salary Range: $104,000 - $166,000
Requirements Summary
5-9 years of relevant UC and Contact Center work experience, with prior experience on Genesys Cloud CX and PureConnect Contact Center solutions
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
104000-166000 USD/year
