Join DecisionPoint as a Tier 3 Senior Support Specialist (Team Lead) in Washington, DC. Lead Tier 2 teams, manage escalated issues, and utilize ServiceNow for ITSM. 5+ years IT support required. Benefits include health insurance, 401(k) match, and more.
DecisionPoint Corporation is seeking a Tier 3 Senior Support Specialist (Team Lead) to provide expert IT support and team leadership for the USDA Customer Experience Center (CEC) Tier 3 end-user services. The position involves managing escalated support issues, guiding Tier 2 teams, and ensuring that all technical support aligns with USDA standards and service level agreements.