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H&M Group
Change Manager
Join H&M Group in Stockholm as a Change Manager. Leverage ITIL and ServiceNow skills to enhance change processes. Enjoy competitive benefits and growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
The Change Manager will design, implement, and continuously improve the ITIL-aligned Change Management process, lead the Online Change Advisory Board, and collaborate with cross-functional teams to ensure change process development aligns with strategic goals.
Requirements
- Proven experience in ITIL Change Management
- Strong knowledge of ITIL v4 principles
- ITIL certification (Foundation or higher)
- Excellent English communication and stakeholder management skills
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy)
- Designing and implementing ITSM processes from scratch
Benefits
- Staff discount card
- H&M Incentive Program (HIP)
- Competitive pensions
- Generous vacation
- Additional perks: Discounts from Benify
- Innovative Environment
- Global Impact
- Professional Growth
- Collaborative Culture
Requirements Summary
Proven experience in ITIL Change Management, strong knowledge of ITIL v4 principles, and ITIL certification required. Excellent communication and stakeholder management skills also needed
