CLIENT EXPERIENCE MANAGER - 40000774

Join Durham County Government as a Client Experience Manager to provide strategic leadership and oversight of client-facing IT support functions, ensuring high-quality service delivery aligned with organizational goals.

Requirements

• Expert-level understanding of IT Service Management (ITSM) frameworks, including ITIL (v4 preferred),
• In-depth expertise in enterprise service platforms, particularly ServiceNow, including incident, request, knowledge, and change modules,
• Strong working knowledge of AI techniques and emerging technologies used to modernize ITSM practices, streamline client service delivery, and drive automation, personalization, and predictive support.

Benefits

• Meaningful careers across a wide range of fields,
• Opportunity to make a real impact where you live, work, grow, and play,
• Comprehensive knowledge of end-user computing environments,
• Transformational leadership skills, with the ability to inspire high performance, drive organizational change, and foster a culture of accountability and innovation,