Cloud Support Engineer 3

Oracle Cloud Infrastructure (OCI) is seeking a Cloud Support Engineer to join a dynamic team focused on resolving customer issues with their IaaS cloud services. This role involves troubleshooting, incident management, and customer engagement, acting as a customer advocate and influencer in product development. The team works on ServiceNow (MOS) and JIRA, focusing on Service requests, incidents, and changes.

Requirements

• Provides customer support, troubleshooting complex technical problems.
• Works directly with customers to resolve issues through ticketing tools.
• Consults with customers on complex Oracle products.
• Participates in a shift rotation (05:00 – 13:00, 13:00 – 21:00, 21:00 – 05:00).
• Act as Customer advocate.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options