Consulting Technical Manager - OFSAA

This role is for a Technical Manager focused on resolving issues related to the OFSAA product. The role involves escalation, root cause analysis, intervention in production processes, and contributing to documentation. It will require collaboration with multiple teams and a proactive approach to knowledge sharing.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs