CRM Business Analyst

OPSWAT is seeking a CRM Business Analyst to optimize CRM platform engagement with enterprise customers and partners. The role involves analyzing CRM pipelines, designing solutions, serving as a trusted advisor, and providing training. They emphasize collaborative relationships, data-driven insights, and continuous improvement.

Requirements

• Partner with sales, marketing, customer experience, order processing and product teams.
• Design, propose and optimize sales pipeline processes.
• Analyze CRM usage and KPIs.
• Serve as a trusted advisor to business stakeholders.
• Monitor CRM usage and KPIs.