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Agilisys
Customer Center of Excellence (CoE) Lead
Join Agilisys as a Customer CoE Lead in Mumbai. Leverage ServiceNow skills to enhance customer outcomes. 6+ years in tech support required. Benefits include medical insurance and 24 days leave.
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 24, 2025
The Customer Center of Excellence (CoE) Lead plays a pivotal role in delivering high-quality customer outcomes across a blended landscape of product support, platform stability, technology troubleshooting, and customer service.
Requirements
- 6+ years in customer operations, platform/product support, or technology service roles.
- Proven ability to lead blended technical-support teams (application support, ITSM, knowledge, customer service).
- Hands-on technical knowledge in areas such as: Application support, release and incident triage Familiarity with modern enterprise systems (SaaS, APIs, ITSM platforms) ITIL or ISO-aligned operations Workflow, configuration, or rule-based logic (e.g., ServiceNow, Freshservice, Jira SD)
Benefits
- Education Assistance Program
- Employee Referral Program
- Medical Insurance including Accidental Cover
- Medical Reimbursement
- Life Insurance
- 24 days annual leave
Requirements Summary
6+ years of experience in customer operations or technology service roles, proven leadership skills, and hands-on technical knowledge
