.svg)
ServiceNow
Customer Excellence Area Lead - Italy, Spain, Iberia & Israel
Join ServiceNow as a Customer Excellence Area Lead in Milan, Italy. Drive customer success, lead teams, and leverage ServiceNow expertise for growth.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 8, 2025
The Customer Excellence Area Lead is responsible for ensuring the success, growth, and retention of customers within their assigned region. They lead and develop a team of Customer Success professionals to maximize customer value realization, drive adoption, and support risk mitigation.
Requirements
- 15+ years of experience leading a large, high-growth organization delivering software based business solutions
- 10+ years of work experience in a leadership position
- 5+ years of work experience in enterprise software within the nominated Major Area / Market
- 5+ years in experience in customer success or related role
- Experience in driving collaborative partnerships across SI’s and Channel partners
- Knowledge and experience across the ServiceNow landscape, with focus on customer success and services
Requirements Summary
Experience in AI, customer success, leadership, and enterprise software. Ability to drive collaboration and partnership
