VIP HelpDesk Support

Join Everience Italia as a HelpDesk Support in Modena, Italia. We're a dynamic and growing company offering advanced IT solutions and personalized consulting.

Requirements

• Experience with Ticketing Platforms (ServiceNow, Jira, Remedy, SAP)
• In-depth knowledge of Windows and iOS operating systems
• Management of activities according to priorities and SLA
• Active Directory user management (reset password, creation and management of groups)
• Installation, troubleshooting and management of Office 365 tenant
• Basic knowledge and troubleshooting capacity of network, knowledge of main network protocols
• Use of Mobile Device Management consoles
• Support of video conference devices
• Software troubleshooting

Benefits

• Professional growth within a stimulating and international environment
• CCNL Commercio Indeterminato with RAL commensurate with technical experience
• Additional benefits not specified