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Keen
Customer Service Agent (Dutch Speaking)
Join Keen in Cape Town as a Dutch-speaking Customer Service Agent. Leverage ServiceNow skills to deliver exceptional support. Enjoy hybrid work, competitive pay, and growth opportunities.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 20, 2025
Keen is hiring a Bilingual Dutch/English Customer Support Agent to support a high-growth global client. The role involves delivering outstanding service to customers via multiple channels, resolving issues, and following standard operating procedures.
Requirements
- 2+ years of customer-facing support experience
- Fluent in Dutch and English (verbal and written)
- CEFR Level: B2 or higher in Dutch
- CEFR Level: C1 or higher in English
- Experience with service management tools like Zendesk, Jira Service Management, or ServiceNow
- Familiarity with websites, web applications, and mobile apps
Benefits
- Hybrid role with in-office collaboration
- Competitive compensation with medical aide stipend and transportation allowance
- Real career growth opportunities
- Access to training, mentorship, and professional development
- Birthday leave and professional development budget
Requirements Summary
2+ years of customer support experience, fluent in Dutch and English, and experience with service management tools
