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Keen
Customer Service Agent (German Speaking)
Join Keen in Cape Town as a German-speaking Customer Service Agent. Leverage ServiceNow skills to support clients in payment services. Competitive benefits!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 20, 2025
Keen is a partner in growth, delivering services that embed themselves into the heart of clients' businesses. We're hiring a Bilingual German/English Customer Support Agent to support a high-growth global client, providing payment services to merchant app stores and their end-user customers.
Requirements
- 2+ years of customer-facing support experience
- Fluent in German and English (verbal and written)
- CEFR Level: B2 or higher in German
- CEFR Level: C1 or higher in English
- Experience with service management tools like Zendesk, Jira Service Management, or ServiceNow
- Familiarity with websites, web applications, and mobile apps; API knowledge is a plus
Benefits
- Competitive compensation with medical aide stipend, transportation allowance/parking
- In-office collaboration with a smart, high-energy team
- Real career growth opportunities
- Access to training, mentorship, and professional development
- Birthday leave + professional development budget
Requirements Summary
2+ years of customer support experience, Fluent in German and English, CEFR Level: B2 or higher in German, CEFR Level: C1 or higher in English
