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Keen
Customer Service Agent (French Speaking)
Join Keen in Cape Town as a French-speaking Customer Service Agent. Leverage ServiceNow skills to deliver exceptional support and enjoy competitive benefits.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 20, 2025
We are hiring a bilingual French/English Customer Support Agent to support a high-growth global client providing payment services. In this role, you will deliver outstanding service to customers, resolve issues, and maintain detailed case records.
Requirements
- 2+ years of customer-facing support experience
- Fluent in French and English (verbal and written)
- CEFR Level: B2 or higher in French
- CEFR Level: C1 or higher in English
- Experience with service management tools like Zendesk, Jira Service Management, or ServiceNow
- Familiarity with websites, web applications, and mobile apps; API knowledge is a plus
Benefits
- Competitive compensation
- Medical aide stipend
- Transportation allowance/parking
- In-office collaboration with a smart, high-energy team
- Real career growth opportunities
- Access to training, mentorship, and professional development
- Birthday leave
- Professional development budget
Requirements Summary
2+ years of customer support experience, fluent in French and English, and experience with service management tools
