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Simple Technology Solutions
Customer Service Analyst II
ServiceNow Role Type:
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Job description
Posted on:
October 14, 2025
Simple Technology Solutions is seeking a Customer Service Analyst (Tier II) to join their team in Arlington, VA. This on-site position focuses on resolving technical and customer support issues, collaborating with Tier I and Tier III teams, and contributing to continuous service improvement. The role involves troubleshooting, managing service requests, and ensuring compliance with Service Level Objectives.
Requirements
- US Citizenship
- Associate's Degree (or equivalent experience)
- 2-6 years of IT service desk or Tier II experience
- Experience using ServiceNow
- Strong communication and troubleshooting skills
Benefits
- Flexibility to thrive personally and professionally
- Mentorship and growth opportunities
Requirements Summary
Associate's degree or equivalent. 2-6 years IT/Tier II support experience. ServiceNow proficiency required
