Customer Service Engineer (System Administrator) (ESOM)

Kentro is seeking a Customer Service Engineer (System Administrator) to support VA-ESOM- End Point Support and Operations Monitoring within the United States. This role focuses on providing technical support to VA employees and contractors, troubleshooting issues, and ensuring optimal system operation and user satisfaction. The company emphasizes a supportive team culture, professional development, and a commitment to mission-driven impact.

Requirements

• Provide technical support and troubleshooting for computer systems and equipment.
• Assist in setting up and maintaining user accounts and logging data.
• Monitor VA’s ServiceNow customer incident ticketing system.
• Perform routine system administration tasks and log data.
• Physical ability to lift 50 pounds and navigate facility spaces.
• Able to work in both sedentary and active roles.

Benefits

• Competitive benefits package
• Education reimbursement
• Employee wellness programs
• Charity galas
• Professional development opportunities
• Flexibility for professional growth
• Paid time off