Customer Success Manager - Enterprise Industries

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

Requirements

• 5+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
• Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Strong knowledge of ServiceNow or similar SaaS platforms.
• Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
• Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion.
• Excellent written and verbal communication skills.
• Ability to manage multiple initiatives independently and drive initiatives to completion.