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ServiceNow
Customer Success Manager- Financial Services
Join ServiceNow as a Customer Success Manager in Waltham, MA. Leverage ServiceNow skills to drive customer satisfaction and retention. 5+ years experience required. Benefits include health plans, 401(k), and flexible time off.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
ServiceNow is seeking a Customer Success Manager (CSM) for its Impact features and benefits, focusing on ensuring customer success through their ServiceNow platform. This role involves driving customer interactions, managing key initiatives, resolving issues, and fostering a strong relationship. CSMs ensure customers achieve desired outcomes and contribute to enhanced customer satisfaction and retention.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- 5+ years of experience providing customer professional services
- Ability to provide independent comprehensive services
- FD21
Benefits
- health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away plan
- family leave programs
Requirements Summary
5+ yrs customer service exp. Integration of AI is a plus. ServiceNow accreditations preferred
Apply now
Waltham
|
Massachusetts
United States
Mid-Level
In-Person
Full Time
88000-116000 USD/year