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ServiceNow
Customer Success Manager- Financial Services
Join ServiceNow as a Customer Success Manager in Waltham, MA. Leverage ServiceNow skills to drive customer adoption, ensure technical health, and deliver AI solutions. 5+ years in customer service required. Benefits include health plans, 401(k), and flexible time off.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2025
ServiceNow is seeking a Customer Success Advocate to act as an advocate for its customers, helping them achieve business outcomes and foster adoption of its products. This role involves overseeing customers, ensuring technical health, identifying success criteria, and promoting customer value. It's an opportunity to leverage AI and deliver innovative solutions to organizations worldwide.
Requirements
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- Flexible time away plan and family leave programs
Requirements Summary
5+ years of customer service exp., independent service capability, issue resolution expertise, and collaborative work style. ServiceNow accreditations are a plus
Apply now
Waltham
|
Massachusetts
United States
Mid-Level
Hybrid
Full Time
88000-145200 USD/year
