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ServiceNow
Customer Success Manager- HCLS
Join ServiceNow as a Customer Success Manager in Santa Clara, CA. Leverage ServiceNow skills to drive customer engagement, retention, and AI integration.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
This Customer Success Manager (CSM) role is critical for ensuring Impact features and benefits are delivered to customers, driving customer interactions, and fostering a strong relationship. CSMs drive customer actions through understanding adoption metrics and acting as a trusted advisor. The CSM will be responsible for project delivery and customer retention by escalating issues to internal teams and implementing data-driven strategies.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 3+ years of experience providing customer professional services or related business support.
- Ability to provide independent comprehensive services.
- Experience resolving issues through analysis.
- FD21
Benefits
- Health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
3+ years customer service experience, 3+ years of AI integration, and ability to resolve issues independently. FD21 clearance preferred
Apply now
Santa Clara
|
California
United States
Mid-Level
Remote
Full Time
88000-116000 USD/year
