Customer Success Manager

This hybrid role offers a mix of home working, time in your local office, and visits to customer sites, with an expectation to balance your time across all three as needed. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Requirements

• Exceptional communication skills and the ability to foster positive business relationships
• Strong personal organisation and accountability
• Experience with CRM systems (e.g., Salesforce, ServiceNow) enabling effective customer relationship management
• A proven track record in customer-facing roles, driving initiatives to enhance the customer experience
• ITIL Foundation certification (v3 or v4) to support effective service management and delivery

Benefits

• Performance-related bonus
• 25 days annual leave
• A day off on your birthday
• A day off to support a charity or organisation of choice
• Private medical insurance
• Supportive family friendly and menopause policies